Privacy Policy

1. Introduction

Welcome to Clawra AI ("Clawra," "we," "us," or "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

2. Information We Collect

Information You Provide

• Account registration information (email address, username)
• Payment and billing information (processed securely via Stripe)
• Profile preferences and companion customization choices
• Messages and conversations with your AI companion
• Customer support communications

Information Collected Automatically

• Device information (browser type, operating system)
• Usage data (pages visited, features used, session duration)
• IP address and approximate location
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and manage your subscription
• Personalize your AI companion experience
• Communicate with you about updates, offers, and support
• Monitor and analyze usage patterns to improve our platform
• Detect, prevent, and address technical issues and fraud
• Comply with legal obligations

4. Data Storage and Security

Each user receives their own isolated instance. Your conversations, memories, and companion data are completely separate from other users. We implement industry-standard security measures including encryption in transit and at rest to protect your personal information.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

• Payment processors (Stripe) to handle transactions
• Cloud infrastructure providers to host our services
• AI model providers to power your companion (conversation content is not stored by third-party providers)
• Law enforcement when required by applicable law

6. Your Rights and Choices

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of marketing communications
• Export your data in a portable format

To exercise any of these rights, please contact us at privacy@clawraai.com.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. Upon account deletion, we will delete or anonymize your data within 30 days, except where retention is required by law.

8. Children's Privacy

Our services are intended for users aged 18 and older. We do not knowingly collect personal information from anyone under 18. If we become aware that we have collected data from someone under 18, we will delete it immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at privacy@clawraai.com.